This Refund & Cancellation Policy explains the rules, limitations, conditions, and procedures related to cancellations, refunds, exchanges, disputes, and modifications for products and services offered through VIDI (“VIDI”, “we”, “us”, or “our”), including websites, applications, subdomains, APIs, mobile applications, and related services operated under the VIDI brand, including but not limited to *.vidi.one (collectively, the “Platform”).
By using the Platform or completing a purchase, booking, reservation, or transaction, users acknowledge and agree to this Refund & Cancellation Policy.
1. General Principles
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intermediary marketplace;
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booking facilitation platform;
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third-party service aggregator.
Many products and services available through the Platform are provided by independent third-party providers.
Refund eligibility, cancellations, modifications, exchanges, credits, and approvals may depend entirely or partially on:
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fraud prevention procedures.
Unless otherwise required by applicable law or expressly approved by the relevant provider, all sales may be considered final.
2. Provider Rules & Third-Party Policies
Third-party providers may establish independent:
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modification restrictions;
Provider policies may override information displayed on the Platform.
Users are solely responsible for reviewing applicable provider terms before completing transactions.
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cancellation eligibility;
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modification availability;
3. Airline Tickets & Travel Services
Airline tickets, travel reservations, and transportation-related services may:
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include non-refundable taxes or fees;
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include cancellation penalties;
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be subject to airline fare rules.
Airline fare conditions, provider restrictions, and carrier policies may override Platform information.
Pricing, availability, routes, schedules, seating, baggage policies, taxes, or surcharges may change before ticket issuance or provider confirmation.
Users are solely responsible for:
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accurate traveler information;
VIDI is not responsible for:
Refunds related to travel disruptions may depend entirely on provider policies.
4. Hotels & Accommodations
Hotel reservations and accommodation services may:
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require cancellation before provider deadlines;
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impose penalties for modifications;
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deny refunds for early departure.
Hotel policies, property rules, and provider conditions may override Platform information.
Descriptions, amenities, images, ratings, room types, or availability may differ from actual conditions.
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uninterrupted accommodations;
5. Event Tickets
Event tickets, venue reservations, and entertainment-related services may:
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be non-refundable after issuance;
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be subject to organizer rules;
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be restricted from exchange or transfer;
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become invalid due to venue policies.
may not automatically qualify for refunds unless approved by the organizer or required by law.
VIDI is not responsible for:
6. eSIM Products & Digital Services
eSIM products and digital services may:
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become non-refundable after activation;
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become non-refundable after delivery;
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become non-refundable after usage;
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be subject to provider restrictions.
Users are solely responsible for:
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uninterrupted connectivity;
Digital products may be delivered automatically and may become ineligible for cancellation immediately after fulfillment.
7. Cryptocurrency Payments
Cryptocurrency transactions may:
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experience blockchain delays;
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be affected by volatility;
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include network or gas fees;
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involve third-party blockchain infrastructure.
Refunds involving cryptocurrency may:
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be processed in a different currency;
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reflect different exchange values;
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exclude blockchain/network fees;
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depend on provider approval.
VIDI does not control blockchain networks or third-party wallet infrastructure.
8. Chargebacks, Fraud & Payment Disputes
VIDI reserves the right to:
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provide transaction records and verification data to payment processors;
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suspend accounts during investigations;
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restrict Platform access;
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report suspicious activity;
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cooperate with fraud prevention providers;
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pursue recovery or collection actions where legally permitted.
Abusive chargebacks, fraudulent refund requests, payment abuse, or manipulation of dispute systems may result in:
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cancellation of services;
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reporting to fraud prevention systems.
Users may remain responsible for:
9. Processing Times
Refund processing times are not guaranteed.
Processing may depend on:
Certain refunds may require extended review periods.
VIDI is not responsible for delays caused by:
10. Non-Refundable Fees
The following may be non-refundable:
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provider-imposed penalties;
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taxes where legally permitted.
Certain providers may apply separate penalties or deductions.
11. Modifications & Exchanges
Modifications, exchanges, or corrections:
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may require provider approval;
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may involve additional charges;
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may require identity verification.
VIDI does not guarantee correction of:
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incorrect booking details;
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traveler information errors;
Users are solely responsible for verifying all information before confirming transactions.
12. Force Majeure
Refunds, cancellations, or provider obligations may be affected by circumstances beyond the control of VIDI or providers, including:
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transportation disruptions;
Such circumstances may limit, delay, reduce, or eliminate refund availability.
13. AI & Automated Systems
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automated fraud detection;
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automated refund analysis;
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algorithmic review systems.
Certain refund decisions, reviews, restrictions, or escalations may involve automated systems.
14. Limitation of Liability
To the maximum extent permitted by applicable law, VIDI shall not be liable for:
Users assume all risks associated with third-party services and provider decisions.
15. Changes to this Policy
VIDI may modify this Refund & Cancellation Policy at any time without prior notice.
Updated versions become effective upon publication on the Platform.
Continued use of the Platform constitutes acceptance of updated policies.
16. Language
In the event of inconsistencies between translated versions of this Refund & Cancellation Policy, the English-language version shall control unless otherwise required by applicable law.
17. Contact Information
General Support: support@vidi.one Billing & Refunds: billing@vidi.one Legal Requests: legal@vidi.one Fraud & Security: security@vidi.one Abuse Reports: abuse@vidi.one