This Data Retention Policy (“Policy”) applies to all websites, applications, APIs, subdomains, mobile applications, digital products, and related services operated under the VIDI brand, including but not limited to *.vidi.one (collectively, the “Platform”).
By accessing or using the Platform, users acknowledge and agree to this Policy.
1. Purpose of this Policy
VIDI may collect, process, preserve, archive, anonymize, restrict, or delete certain categories of information for:
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operational improvements.
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categories of retained information;
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operational preservation;
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compliance-related storage.
2. Categories of Retained Data
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payment-related metadata;
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cookies and tracking identifiers;
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geolocation-related signals;
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KYC and verification records;
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blockchain-related metadata;
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advertising interaction data;
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recommendation system data;
3. Retention Periods
Retention periods may vary depending on:
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operational requirements;
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business continuity requirements.
Certain information may be retained:
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indefinitely where permitted by applicable law;
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until deletion requests are processed;
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until disputes are resolved;
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until investigations conclude;
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until provider obligations expire.
VIDI does not guarantee fixed deletion timelines unless required by applicable law.
4. Deleted Accounts & Archived Information
Deletion requests or account closures may not immediately remove:
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legal preservation records;
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compliance-related records;
VIDI may preserve certain records after account deletion where:
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required for fraud prevention;
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required for dispute resolution;
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required for security investigations.
Certain archived information may remain inaccessible to users while preserved internally.
5. Fraud Prevention & Security Preservation
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payment-related metadata;
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blockchain-related metadata;
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suspicious activity indicators.
Preservation may occur for:
6. Analytics, Advertising & Operational Data
VIDI may retain analytics, advertising, recommendation, and operational data for:
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operational improvements;
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AI-assisted functionality.
Retention periods for analytics or advertising-related data may vary depending on:
7. Third-Party Providers & External Systems
Certain information may be processed or retained by:
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fraud prevention providers;
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blockchain analytics providers;
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infrastructure providers;
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customer support providers;
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external authentication systems.
Third-party providers may maintain separate:
VIDI does not control all third-party retention practices.
8. International Storage & Transfers
Information may be stored, processed, transferred, or archived across multiple jurisdictions depending on:
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infrastructure architecture;
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operational requirements;
Users acknowledge that data protection standards may vary between jurisdictions.
9. No Guarantee of Permanent Storage
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uninterrupted availability;
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indefinite preservation of accounts;
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indefinite preservation of uploaded materials;
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recovery of deleted content;
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recovery of deleted accounts;
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recovery of archived records.
Data, records, uploaded materials, or account information may be:
10. Enforcement & Preservation Rights
VIDI reserves the right to preserve records, logs, metadata, or communications for:
VIDI may preserve evidence without notice where legally permitted.
11. Limitation of Liability
To the maximum extent permitted by law, VIDI shall not be liable for:
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provider retention practices;
Users remain responsible for maintaining independent backups of important materials.
12. Changes to this Policy
VIDI may modify this Policy at any time without prior notice.
Updated versions become effective upon publication on the Platform.
Continued use of the Platform constitutes acceptance of updated versions.
13. Language
In the event of inconsistencies between translated versions of this Policy, the English-language version shall control unless otherwise required by applicable law.
14. Contact Information
Privacy & Data Requests: privacy@vidi.one Compliance Requests: compliance@vidi.one Legal Requests: legal@vidi.one General Support: support@vidi.one